Website Overview

Welcome to Amber Bath Online! This tutorial will help guide you through navigating and working with our website. We hope you find your shopping experience fun and satisfying. Please contact us if you have any questions or concerns about using our website.

Thanks for shopping with us!

Account Management

In order to complete orders with Amber Bath Online you must create an account on the website. This provides Amber Bath with the information needed to securely perform shopping transactions and provide order status with you.

Registering For the First Time

To create your account for the first time, you can click on the My Account link at the top of the website.

Once you are on the My Account screen click locate the section for New Customers and click the Create Account button. This will guide you through the process of collecting important information from you and register you in the system.

Important: The registration process requires a valid email in order to complete the process. This is required to provide timely communication with you regarding your orders.

Managing Your Account

Once you have registered with Amber Bath Online, you have access to all kinds of information regarding your account. You manage all this information about your account by clicking on the My Account link at the top of the website. This provides you with the following information about:

Billing and shipping address information
Tracking all recent orders
Your address book containing other shipping information for those you regularly ship to.
View and manage inquiries that you have submitted to Amber Bath
View and redeem your reward points
View and manage your wish list of products
View and manage gift certificates you have purchased from Amber Bath

Browsing and Searching for Products

The website offers convenient options for browsing and finding the products for which you are interested. Each option provides you with unique opportunities for not only finding the products you are specifically looking for, but also learning about new products you may not have used before.

Product Search

This is the fastest way to find a product you know you are looking for. In the upper right hand corner of the website there is an option to search by keyword. Type in the keyword you are searching for, such as lemon soap, and click on the search button. This will return all products that contain those keywords and allow you to view each products page.

Collection Browsing

The second fastest way to find a product is to browse by the product collections. On the home page of the website, there are several product collections that provide a quick way to get to the type of product in which you are interested. Click on the collection you are interested in, and it will allow you to shop all the products in that collection.

Featured Products

When you are on the Home page of the website, by either going to www.amberbath.com or clicking on the Home link at the top of the website, you will see in the middle of the page there is a section for Featured Products. This is where we provide a list of the products that we want most to bring to your attention. It is either because they are a seasonal special or a favorite in our community. Watch this list for things that might be new for you!

Top Sellers

When you are on the Home page of the website, by either going to www.amberbath.com or clicking on the Home link at the top of the website on the right hand side of the site, you will see a section for Top Sellers. This provides our three most top selling products in the last month.

Shopping Bag Management

In order to add things to your bag, you must be logged into the account you created on our site when you first registered. You can sign in at anytime by clicking on the My Account link at the top of the page or clicking the Login to your account link when viewing a product.

Viewing Your Bag

At anytime you can view what is in your bag by clicking on the Shopping Bag link in the very upper right hand corner of the website. This will allow you to modify the contents of your bag by changing quantities or removing items from your bag.

Adding Items to Your Bag

You can easily add items to your bag by simply finding the product you want, set the quantity you wish to purchase, and click the Add to Bag button. This will add the item to your shopping bag.

Removing Items from Your Bag

You can remove items from your bag by clicking on the Shopping Bag link in the very upper right hand corner of the website. This will allow you to remove items from your bag and update the total in the bag.

Checking Out

When you are ready to checkout, you can click on the Shopping Bag link located in the upper right hand corner of the website. This will display all of the products you are about to purchase. If everything looks good, you can click the Proceed to Checkout button.

Once you are on the checkout page, you can view your billing information and the shipping information. Once you update the shipping information, the shipping costs and tax rates will adjust so you will know the total amount to ship your order to that location.

Once you have reviewed the information on the check out page, choose your payment method and click the Check out button on the bottom of the page.

Sales Tax

The State of Colorado requires all website sales to collect sales tax on orders that are shipped to a Colorado address. If you ship to a Colorado address, the shopping cart will include tax otherwise tax will be excluded from the order.

Writing a Product Review

If you love your products, we would really appreciate you writing a review for us so that other customers can see what you think. Please perform the following steps to write a review about a product.

1.) Log into your account by clicking on the My Account link at the top of the page.

2.) Locate the product that you wish to review and click on the Write a Review link located under the picture of the product.

3.) This will take you to a screen where you can rate and write a review on the product and submit it.

4.) The product review will be approved by Amber Bath and posted on the site within one business day.

We appreciate your input and reviews to help other customers find what they are looking for. Thank you!

Shopping Rewards

You will earn rewards for every dollar spent. Every dollar is worth 10 points. When you purchase items from the site, it tracks the number of points earned for each item purchased.

The amount of points required to purchase a product is 10% of it's dollar amount in points. Example: A $4.00 soap earns you 10 points for each dollar spent for a total of 40 points. The amount of points required to purchase a soap is 10 multiplied by the price of the product, which would be 400 points.

Earn enough points and you can redeem free products. To view how many points you have or to redeem your points, click on the My Account link at the top of the site, log into your account, and look under the My Rewards section. If you wish to redeem products for your points, click on the Redeem link and follow the instructions.

Order Management and Tracking

Once you have ordered from Amber Bath Online, all of your orders are tracked on the website. This allows you to go back and see order status and the contents of that order. Orders on our website go through the following stages and will send you email notifications as the order goes through each stage:

New – Your order is pending review from an Amber Bath associate.
Shipped – Your order has been processed and shipped.
On Hold – Your order is on hold for a specific reason (i.e. product back-ordered, etc.)
Cancelled – Your order has been cancelled. This only happens if you call to cancel your order.

Submitting Inquiries to Amber Bath

If you have any questions regarding orders, gift certificates, products or general questions, you can submit an inquiry right from the website. You can do this by clicking on the Contact Us link at the very bottom of the website. This will provide you a form where you can type a message and send it to us. We will respond as quickly as we can to all inquiries.

You can also track your most recent inquiries with Amber Bath by clicking on the My Account link at the top of the website and locating the My Last Requests section.

Gift Certificates

One of the nice benefits of shopping with Amber Bath Online is you can purchase gift certificates for your friends and family. The website will generate and email the gift certificate coupon code to a person of your choice, and they can make purchases against that gift certificate.

To purchase a gift certificate, add one of the many items in the Gift Certificates section, and complete the order.

You can see the balance of any of your gift certificates by clicking on the My Account link at the top of the website and locating the Gift Certificates section.

Tutorial